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Home » Guarantee & Returns
Guarantee & Returns HEADING_TITLE

OUR 14-DAY GUARANTEE IS SIMPLE...

If you're not 100% satisfied with your print we'll give you a refund or re-print your order.

Returning Goods

We will always do our best to provide you with the best fine art prints-on-demand on the internet. We hope you'll be truly satisfied with everything you order from us. If, for any reason, you are not entirely satisfied with your order we will refund the value of the goods supplied provided that they, together with the original invoice, are returned to Printree at CreateOnline Ltd in perfect condition (carefully repacked in the original packaging), within 14 days of Delivery for replacement or a full refund.

Returned goods should be sent recorded Delivery.

We will repay you the value of the fine art prints (excluding delivery costs) within 30 days from receipt of the returned goods without any further charge to you except the direct cost of returning the goods. We offer this service in good faith as we do print on-demand your order.  We therefore ask that you only return goods after careful thought and with genuine necessity only. This is not intended to enable people to view a selection of our fine art prints before returning some. We are not able to offer different prints in exchange for the ones you return: as we print on-demand, it simply makes life too complicated. If you want to order something else, please just order afresh from the website.

Damaged Goods or Incorrect Deliveries

In the unlikely event that you do not receive the fine art prints you ordered, or if the prints arrive damaged, please contact us as soon as possible and we will replace them immediately. Any claim by you in respect of any shortages and/or defects in the prints must be notified to us by you within 14 days of the delivery date (please use the contact details on your invoice), stating the nature of the shortage/defect and quoting the invoice number; if you fail to so notify us we regret you will be deemed to have accepted the goods. In certain cases we may ask you to help us by returning the damaged goods at our expense.

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